FAQ: Frequently Asked Questions

What's difference between single template/extension order and membership plan?

1. With single template/extensions order, you are paying for one template/extension. After download, you can use it forever. You will be able to download updates for this template/extension forever.
2. With membership plan, you will be able to download all our templates/extensions. After download, you can use them forever. You will be able to download updates for this extension during your membership period only.

If I subscribe, will you charge my credit card or Paypal account automatically when subscription period is over?

Yes, but you will receive a notification email before your subscription is about to expire.

On how many domains can I install template that I bought?

You can install all our templates and extensions on unlimited number of domains. However, we can offer support only for limited number of domains. Details are in the membership plans table here.

Do you offer refunds after order has been placed?

Your satisfaction is guaranteed or your money will be refunded! We honor all refund requests that are submitted in accordance to our TOS.

What's PSD file? Do I need it?

You might find it useful in several occasions, but only if you use Adobe Photoshop or compatible software. Detailed info here.

I need to remove the copyright notice and/or rebrand your product. Is it possible?

Yes, since all our products are licensed under GPL license, you can remove the copyright notices and/or rebrand them. You can do it by either editing Copyright module or editing file /templates/sparky_framework/library/c.php

I paid template / extension / membership. How to download?

To download our premium templates and extensions, you must have an active membership account. If you have difficulties to download files, please find more info on How to Download page.

Template installed on my server, but it's different than on your server.

1. Make sure you used HotStart installation method, not standard template installation. Details about HotStart installation method are here and also in the documentation PDF file.
2. You can't install HotStart over existing Joomla site. HotStart is a new Joomla installation.

Template installed and home page looks good, but I get error when I click any link.

You probably have SEF (Search Engine Friendly) links enabled, but not configured properly.

1. Using your FTP program, rename file htaccess.txt (you'll find it in Joomla root folder) to .htaccess
2. Check your site now. If it still doesn't work, you can consult your hosting provider for correct .htaccess file for your server. Also, you can disable SEF links in Joomla administration panel (Global configuration).

How to change the page title (in the browser bar).

Please change it by editing default menu item. You will find it under the System tab. More info

How to change template's logo image?

1. You should upload new logo image to the folder /media/templates/site/templatename/images. Name of the image should be logo.png or similar. Dimensions of the image (width and height) should be the same as dimensions of the original logo image.
2. Detailed info about the logo image selection can be found here.

How do I edit company text in the copyright notice?

You can do by editing your company name in the template settings (under Features > Branding) or by editing the copyright file /templates/sparky_framework/library/c.php

I got error message "Error! Could not find an XML setup file".

The template archive that you downloaded contains several files. There are template archive, HotStart archive, source files, extensions files and documentation. If you wanted to install the template with demo data (recommended), please read this. If you wanted to install the template only (without demo data), please read this.

After standard template installation, the top menu looks broken.

When you install a template with demo data, the menu will look exactly as on our demo. However, when you install a template without demo data, you will need to create menus and menu modules in Joomla. Also, you may need to add your menus into the layout and configure them.