iPad 404 page error need code to redirect possibly

We had a major launch today and those accessing the subsite at a client with a page of www.domainname.com/index.php/file-name-here
were not able to be directed to that page from a remote email link.
We checked on every other device and it works, and the forms process.
iPad however gives us 404 every time.

Is there a piece of code (like I saw on the other iPad post) that will cause the tablet to view the full site and find the php/subfilename?

Once it finds the page I believe it will continue and process the forms.
We've had no issue with any other device.

The client has unfortunately already contracted to send out a mass of emails this week. Can we get this code asap to install and test this weekend? Sorry about that. We will incorporate it into our other hot sites asap.

We are using HotBusiness 2.5 (1.7 i guess).
The older templates we have use 1.5x.

I had privately sent you the site information in a private email...

Thank you again for your help.

That template has no device detection so its same everywhere. Give us link so we could see.

The main site is
www.domainname.com

The htaccess file shifts it to
www.domainname.com

The subpage we want to link to from an outside email is
www.domainname.comm/index.php/page-name

When we try any of these from any device other than an ipad they work fine.
I installed a mobile joomla module in hopes that the routing could be handled in that way. When you click on standard version for any device
that also works with the full site coming up.

BUT the iPad still displays error 404.

We do have a security certificate on the website.
This should work fine. The iPad says connection not trusted,
which is strange since every page should come up https:// and be secured now.

Please advise asap. We have another launch this week.
Thank you,
If you have a custom workaround we would install anything that might help.

Found some new research on this:
ipad uses Safari
when another user appended to the page name it solved the issue apparently.

""*Not Found*
The requested URL /some/domain/subfolder was not found on this server.
Apache/2.2.3 (CentOS) Server at www.somedomain.com Port 80"

once a particular page is inaccessible, it stays that way despite clearing my cache, or hitting shift-refresh, etc. from a tip i received, the only way i could access the pages was to append "?action=purge" to each affected url, or simply append a "?". but once i remove the appended portion to restore the actual url, the 404 error returns. it's a really weird bug.
"
My problem is I dont know how to make this "?action=purge" append nor do i know if it will negatively affect any other devices.
Is there a way to write a useragent determination just for ipads and have the url append this so we do not get any 404 errors from ipads?

Apple is frustrating us right now.

add it to url in your browser, if url contains ? character then add it like this:

&action=purge

We solved one piece of this. THe .htaccess file someone put above the public_html folder on apache server and it caused some browsers to give the security certificate not found. That works now.

The rewrite .htaccess file now has this code:
Options -Indexes
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
RewriteRule www(.*) https://www.myidealscripts.com%{REQUEST_URI}
<Files 403.shtml>
order allow,deny
allow from all
</Files>


It is actually rewriting the pages as requested but not on all browsers. TOday we had MSIE8 fail to find the pages.
I tried doing this:
Options -Indexes

RewriteRule www(.*) https://www.myidealscripts.com%{REQUEST_URI}?action=purge

but it did not help.
iPad and some browsers do not see the site.

I would like to turn off the URL for SEO in the global configuraion,
but when I do the pages don't find the menu items.
Do i have to reopen all files and have the new aliases save?
so the old system is in place like:
www.domainname.com/index.php?itemID=22

just for example. Do you know what I mean?
How can I use the system with the ? so that there are no long name page names?

Thanks in advance.