- Posts: 11
- Thank you received: 0
Install is hanging up on final screen
-
lizakrause
Inactive member - Topic Author
- New Member
Less
More
9 years 10 months ago #44483
by lizakrause
Install is hanging up on final screen was created by lizakrause
Please help - I am through the install process and click INSTALL on the 3rd screen and it looks like it might be installing but then just returns me to the same place. My error log reads:
[05-Mar-2015 12:35:33 America/Chicago] PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/home/peremarq/public_html/administrator/manifests/libraries/phpmailer.xml" in /home/peremarq/public_html/libraries/cms/installer/installer.php on line 1936
I have searched your support docs and google as well but am not finding anything similar.
Can you please help me finish up my installation?
Thank you!
[05-Mar-2015 12:35:33 America/Chicago] PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/home/peremarq/public_html/administrator/manifests/libraries/phpmailer.xml" in /home/peremarq/public_html/libraries/cms/installer/installer.php on line 1936
I have searched your support docs and google as well but am not finding anything similar.
Can you please help me finish up my installation?
Thank you!
Please Log in to join the conversation.
-
ivan.milic
Support Staff - Moderator
Less
More
- Posts: 14116
- Thank you received: 1639
9 years 10 months ago #44490
by ivan.milic
Replied by ivan.milic on topic Install is hanging up on final screen
Check file/folder permissions CHMOD. Folders should be 755 files 644
Please Log in to join the conversation.
-
milos
Support Staff - Moderator
Less
More
- Posts: 6766
- Thank you received: 719
9 years 10 months ago #44494
by milos
Replied by milos on topic Install is hanging up on final screen
Please re-download template and try to install from start again.
Thanks
Thanks
Please Log in to join the conversation.
-
lizakrause
Inactive member - Topic Author
- New Member
Less
More
- Posts: 11
- Thank you received: 0
9 years 10 months ago #44563
by lizakrause
Replied by lizakrause on topic Install is hanging up on final screen
Thank you. That file was missing from the package. I uploaded it separately and all appears to be well.
Please Log in to join the conversation.
Time to create page: 0.152 seconds