Internal server error when traying to upload image with sparky page builder - HotThemes Forum - Hot Themes

Internal server error when traying to upload image with sparky page builder

  • webaccess
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7 months 2 weeks ago #51365 by webaccess
Hi!
Yes, you are right. The MODESC is on. If I turn it off, it works. But how can we make Sparky Editor to be functional with MODESC on? If I turn it off, I get this message from cPanel:

Warning: ModSecurity is disabled for one or more of your domains. Only disable ModSecurity while you troubleshoot a problem with your configuration. Without ModSecurity enabled, your domains lose the extra layer of protection that the module provides.

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  • milos
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7 months 2 weeks ago #51366 by milos
Hello,

The ModSecurity must be disabled and this is a requirement of Joomla, not our page builder.

Regards,
Milos

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  • webaccess
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7 months 2 weeks ago #51367 by webaccess
Hi!
Can you please help us with a link to Joomla! documentation where it recommends disabling ModSecurity? I need to give it to our hosting provider.

Thank you!

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  • milos
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7 months 2 weeks ago #51368 by milos
Hello,

Actually, mod_security can be enabled but must be properly configured for Joomla. I don't know the details, but this is not the issue on many major hosting providers we are using, such as Scala Hosting, Hostinger, A2 Hosting, etc.

Regards,
Milos

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7 months 2 weeks ago #51369 by nimeshin
Hi
Your hosting provider engineer should allow this block. Unfortunately I dont know what my hosting engineer allowed exactly to get this working again. You can use developer tools when browsing and open the network tab to see which files get blocked, maybe that can assist them. But my Mod_security is enabled and I suggest it should be enabled for website security. There should be logs they can view.

Regards

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7 months 2 weeks ago #51370 by paul1
I switched it off using Security section in Cpanel.

once off, Sparky back to normal.

Not sure about security implications of this but presume once site work completed it can be switched back on again.

Paul

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