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The menu has disappeared.
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milos
Support Staff - Moderator
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2 years 10 months ago #48625
by milos
Replied by milos on topic The menu has disappeared.
Hello,
Please provide superuser access to your site.
You can post hide this on the forum privately if you select a part of the text and click the "lock" (confidential) icon.
Thanks,
Milos
Please provide superuser access to your site.
You can post hide this on the forum privately if you select a part of the text and click the "lock" (confidential) icon.
Thanks,
Milos
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ldg.ivan
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milos
Support Staff - Moderator
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2 years 10 months ago #48629
by milos
Replied by milos on topic The menu has disappeared.
Thank you, but the access data you provided are not working.
Please check.
Please check.
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ldg.ivan
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2 years 10 months ago #48632
by ldg.ivan
Replied by ldg.ivan on topic The menu has disappeared.
Sorry, I forgot to give the user super administrator privileges, now you can access the website
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milos
Support Staff - Moderator
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2 years 10 months ago #48633
by milos
Replied by milos on topic The menu has disappeared.
Hello,
I reinstalled the template files and the menu works now. However, all menu settings are reset (and there are a lot of settings). To restore the menus settings, I recommend you to install the template (hotstart with demo data) on a separate location again and copy all menus settings from there to your current website.
I don't know how this happened. Seems like some template files are changed and this made Javascript errors.
I removed your script for testing purposes, but I think you can reenter it. I don't think it makes the problem.
Also, make sure you clear the browser's cookies before you open the template settings again.
Regards,
Milos
I reinstalled the template files and the menu works now. However, all menu settings are reset (and there are a lot of settings). To restore the menus settings, I recommend you to install the template (hotstart with demo data) on a separate location again and copy all menus settings from there to your current website.
I don't know how this happened. Seems like some template files are changed and this made Javascript errors.
I removed your script for testing purposes, but I think you can reenter it. I don't think it makes the problem.
Also, make sure you clear the browser's cookies before you open the template settings again.
Regards,
Milos
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milos
Support Staff - Moderator
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2 years 10 months ago - 2 years 10 months ago #48634
by milos
Replied by milos on topic The menu has disappeared.
Also, I noticed one more strange thing on your website. When you open template settings, and go to Menus, change something and click SAVE, then all the menu types will be changed sometimes. For example, from "Drop-down Menu" to
If you click SAVE again, the menu settings will be lost.
However, when you see
, if you hard refresh the page (in Chrome Hold down Ctrl (Control) + Shift and click R), the menu types are back to normal.
I don't know why this happens on this hosting. I tested this template on 2 of our servers and it's working normally.
Regards,
Milos
Code:
---------
However, when you see
Code:
---------
I don't know why this happens on this hosting. I tested this template on 2 of our servers and it's working normally.
Regards,
Milos
Last edit: 2 years 10 months ago by milos.
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