Virtuemart "Send Your Question" button not working

wandamb@roadrunner.com
Topic Author
New Member

12 years 6 months ago #22018 by wandamb@roadrunner.com

Replied by wandamb@roadrunner.com on topic Virtuemart "Send Your Question" button not working

It is already set to be html mail.

Thanks...

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ivan.milic
Support Staff
Moderator

12 years 6 months ago #22021 by ivan.milic

Replied by ivan.milic on topic Virtuemart "Send Your Question" button not working

open :

components\com_virtuemart\views\vendor\view.html.php

you will find this function:

Code:

function renderMailLayout() {
		$this->setLayout('mail_html_question');
		$this->comment = JRequest::getString('comment');
		$virtuemart_vendor_id = JRequest::getInt('virtuemart_vendor_id');

		$vendorModel = VmModel::getModel('vendor');
		$this->vendor = $vendorModel->getVendor($virtuemart_vendor_id);

		$this->subject = Jtext::_('COM_VIRTUEMART_VENDOR_CONTACT') .' '.$this->vendor->vendor_store_name;
		$this->vendorEmail= $this->user['email'];
		//$this->vendorName= $this->user['email'];
		if (VmConfig::get('order_mail_html')) {
			$tpl = 'mail_html_question';
		} else {
			$tpl = 'mail_raw_question';
		}
		$this->setLayout($tpl);
		parent::display( );
	}

modify this line:

if (VmConfig::get('order_mail_html')) {

like this:

if (VmConfig::get('order_mail_html') || 1) {

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wandamb@roadrunner.com
Topic Author
New Member

12 years 6 months ago #22030 by wandamb@roadrunner.com

Replied by wandamb@roadrunner.com on topic Virtuemart "Send Your Question" button not working

I made the change as requested

if (VmConfig::get('order_mail_html') || 1) {

and am still getting the same result:

Message

Mail sent successfully

{\rtf1\ansi\ansicpg1252\cocoartf1187\cocoasubrtf340 {\fonttbl\f0\fswiss\fcharset0 Helvetica;} {\colortbl;\red255\green255\blue255;} \margl1440\margr1440\vieww10800\viewh8400\viewkind0 \pard\tx720\tx1440\tx2160\tx2880\tx3600\tx4320\tx5040\tx5760\tx6480\tx7200\tx7920\tx8640\pardirnatural \f0\fs24 \cf0 Email Sent}
Thank you for your Question. We will contact you as soon as possible.

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ivan.milic
Support Staff
Moderator

12 years 6 months ago #22032 by ivan.milic

Replied by ivan.milic on topic Virtuemart "Send Your Question" button not working

Give us admin access , use "Report To Moderator". Before that install xEtplorer RC5

extplorer.net/attachments/download/12/co...tplorer_2.1.0RC5.zip

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wandamb@roadrunner.com
Topic Author
New Member

12 years 6 months ago #22103 by wandamb@roadrunner.com

Replied by wandamb@roadrunner.com on topic Virtuemart "Send Your Question" button not working

I provided the info via the Report to Moderator link as instructed. I also installed the component mentioned below.

Please let me know what to try next. Thanks!

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ivan.milic
Support Staff
Moderator

12 years 6 months ago #22111 by ivan.milic

Replied by ivan.milic on topic Virtuemart "Send Your Question" button not working

The problem is in the fact that ask an question and product recommend does not work until user in front end (I don't think of back end accounts as admin)

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